Your Privacy Matters at bd345g

1 Information We Collect

bd345g collects personal information from players in Bangladesh through several channels: the account registration form, identity verification (KYC) submissions, payment transactions, customer support interactions, and your general activity on the platform. The categories of personal data we collect are described in detail below.

1.1 Registration Data

When you create a bd345g account, we collect the following information:

• Full legal name (as it appears on your National ID card or passport);
• Date of birth (to verify that you meet the 18+ age requirement);
• Residential address in Bangladesh (city, district, and full postal address);
• Email address;
• Mobile number (typically the same number linked to your bKash or Nagad account);
• Username and hashed password (we do not store your password in plain text).

1.2 Identity Verification (KYC) Data

Before processing your first withdrawal, bd345g requires documentary proof of identity. KYC submissions may include:

• A photograph or scanned copy of your National ID card (NID) — front and back;
• A photograph or scanned copy of your passport (biographical data page);
• A selfie or liveness check image taken at the time of submission;
• Proof of address documents (utility bill, bank statement, or similar) where requested.

KYC documents are stored securely and used exclusively for identity verification and anti-money laundering compliance. They are not used for any marketing or profiling purpose.

1.3 Payment & Transaction Data

When you make a deposit or request a withdrawal, bd345g records transaction data including:

• The payment method used (bKash, Nagad, Rocket, Upay, Visa, Mastercard);
• The masked mobile number or masked card number associated with the transaction;
• Transaction amount in BDT (৳);
• Transaction timestamp (Bangladesh Standard Time, UTC+6);
• Transaction reference number issued by the payment provider.

bd345g does not store full card numbers, mobile banking PINs, or card CVV codes. These sensitive credentials are handled exclusively by the payment processor and are never transmitted to or stored on bd345g servers.

1.4 Behavioural & Usage Data

bd345g automatically records certain technical and behavioural data when you interact with the platform:

• IP address and approximate geolocation (used for fraud detection and access control);
• Device type, operating system, and browser version;
• Pages visited, session duration, and navigation paths;
• Games played, bet amounts, win/loss outcomes, and session timestamps;
• Responsible gaming tool interactions (e.g., deposit limit changes, cooling-off activations).

1.5 Support & Communications Data

If you contact the bd345g support team via live chat or email, we retain a record of the conversation content, the date and time of contact, and any resolution actions taken. This data is used to resolve disputes, improve support quality, and maintain an audit trail of account-related decisions.

2 How We Use Your Data

bd345g uses the personal data we collect for the following purposes, each of which has a clear lawful basis:

2.1 Account Management & Service Delivery

We use your registration data to create and maintain your bd345g account, authenticate your identity when you use bd345g Login, process your deposits and withdrawals via your chosen Bangladesh payment method, display your account balance and transaction history, and send you transactional communications such as deposit confirmations, withdrawal notifications, and security alerts.

2.2 Identity Verification & Regulatory Compliance

bd345g operates as a responsible online gaming platform serving the Bangladesh market. We are required to verify player identities, confirm that all players are aged 18 or above, conduct anti-money laundering (AML) checks on large transactions, and maintain records for compliance audit purposes. Your KYC data and transaction records are processed and retained specifically to meet these obligations.

2.3 Fraud Detection & Security

bd345g uses behavioural data, IP analysis, and device fingerprinting to detect and prevent account takeovers, payment fraud, bonus abuse, multi-accounting, and other forms of platform abuse. Security monitoring runs continuously and is an integral part of protecting the integrity of the platform for all players.

2.4 Responsible Gaming Monitoring

We analyse your gaming activity data — including session length, bet frequency, deposit patterns, and use of responsible gaming tools — to identify indicators of problem gambling. Where our monitoring systems flag a potential concern, the bd345g support team may proactively contact you to offer responsible gaming resources or suggest the use of deposit limits or self-exclusion tools.

2.5 Promotional Communications

With your consent, bd345g may send you promotional communications by email or SMS about new games, upcoming cricket betting markets (BPL, IPL, T20 World Cup), seasonal promotions (Eid, Pohela Boishakh), and exclusive bonus offers. You may withdraw this consent at any time by updating your communication preferences in your account settings or by contacting support. Withdrawal of marketing consent does not affect the delivery of transactional or security-related messages.

2.6 Platform Improvement

Aggregated and anonymised usage data helps bd345g understand which features are most popular, identify navigation issues, optimise page load performance for players in Dhaka, Chittagong, Sylhet, and other cities across Bangladesh, and make informed decisions about new game additions and payment method integrations.

3 Data Sharing & Third Parties

bd345g does not sell your personal data. We may share limited personal data with carefully selected third-party service providers who support the operation of the platform, each subject to contractual data protection obligations. The categories of third parties and the data shared with each are described below.

3.1 Payment Processors

To process deposits and withdrawals, bd345g shares the minimum necessary transaction data with payment processors operating the bKash, Nagad, Rocket, Upay, Visa, and Mastercard payment channels. This data is limited to the transaction amount, reference number, and masked payment identifier. Full card numbers and mobile banking PINs are never passed through bd345g systems.

3.2 Game Studio Providers

Games on the bd345g platform are delivered by third-party studios including Pragmatic Play, Evolution Gaming, NetEnt, Microgaming, Spribe, and Ezugi. When you launch a game, your account identifier and session token are passed to the game provider to initialise your game session and record your bet outcomes. Game providers do not receive your full name, NID number, or payment method details. Their use of session data is governed by their own privacy frameworks and their data processing agreements with bd345g.

3.3 Identity Verification Services

bd345g may use a third-party KYC provider to assist with document verification and liveness checks. Where this is the case, the KYC provider processes your submitted documents solely for the purpose of identity verification and does not retain them beyond the verification workflow unless required by applicable regulations.

3.4 Fraud Prevention & Security Partners

bd345g works with specialist fraud detection and cybersecurity providers. These partners may receive IP addresses, device fingerprint data, and anonymised behavioural signals to assist in identifying fraudulent or suspicious activity. No directly identifiable personal data (full name, NID, bank account number) is shared with fraud prevention partners beyond what is strictly required for a specific investigation.

3.5 Legal & Regulatory Disclosures

bd345g may disclose personal data to law enforcement agencies, regulatory bodies, or courts where we are required to do so by applicable law, a valid court order, or regulatory direction. We will notify affected players of such disclosures where we are legally permitted to do so. In cases involving suspected money laundering, fraud, or underage gambling, disclosure may occur without prior notice to the player.

4 Cookies & Tracking Technologies

bd345g uses cookies and similar tracking technologies on the platform to ensure it functions correctly, to keep you securely logged in, to remember your preferences, and to collect anonymised analytics data. A cookie is a small text file placed on your device by the website when you visit. Cookies do not contain viruses or malware.

4.1 Types of Cookies We Use

4.2 Managing Cookies

You can control and delete cookies through your browser settings. Most modern browsers allow you to block third-party cookies, clear existing cookies on exit, and receive notifications before a cookie is set. Please note that disabling essential or security cookies will impair your ability to use the bd345g platform, including logging in and accessing games.

4.3 No Third-Party Advertising Cookies

bd345g does not deploy third-party advertising or retargeting cookies on the platform. We do not share your browsing behaviour on bd345g with advertising networks, social media platforms, or data brokers for the purpose of serving targeted advertisements to you on other websites.

5 Data Security & Storage

bd345g takes the security of your personal data seriously and employs a range of technical and organisational measures to protect it against unauthorised access, loss, alteration, or disclosure.

5.1 Technical Safeguards

• SSL/TLS encryption: All data transmitted between your device and the bd345g platform is encrypted using SSL/TLS protocols. The platform operates exclusively over HTTPS.
• Password hashing: Player passwords are stored using a one-way cryptographic hash function. Even bd345g employees cannot view your password in plain text.
• Access controls: Access to player data within bd345g's internal systems is restricted on a strict need-to-know basis. Staff who do not require access to personal data for their role are not granted it.
• Database encryption: Sensitive fields in the player database, including KYC document references and payment identifiers, are stored in encrypted form at rest.
• Two-factor authentication (2FA): bd345g strongly encourages all players to enable SMS-based 2FA from their account security settings to protect against unauthorised login.

5.2 Organisational Safeguards

• All bd345g staff who handle personal data undergo data privacy and security training upon joining and at regular intervals thereafter.
• Third-party service providers are required to sign data processing agreements (DPAs) confirming their compliance with bd345g's data security standards before being granted access to any player data.
• bd345g conducts periodic internal security reviews and vulnerability assessments of its platform infrastructure.

5.3 Data Breach Response

In the event of a personal data breach that poses a risk to your rights or interests, bd345g will notify affected players promptly by email to the address on file. The notification will describe the nature of the breach, the categories of data affected, the likely consequences, and the steps bd345g has taken or proposes to take to address the breach and minimise its impact.

6 Data Retention Periods

bd345g retains your personal data only for as long as it is necessary to fulfil the purposes for which it was collected, or as required by applicable law and regulatory obligations. The retention periods for each category of data are set out below.

At the end of the applicable retention period, personal data is securely deleted or anonymised. Anonymised data (where your identity cannot be re-linked to the data) may be retained indefinitely for statistical and platform improvement purposes.

7 Your Privacy Rights

bd345g respects your right to control your personal data. As a registered player, you hold the following rights in relation to the personal data bd345g holds about you:

7.1 Right of Access

You have the right to request a copy of the personal data bd345g holds about you. Access requests can be submitted via live chat or by email to [email protected]. bd345g will provide a response within 30 days of receiving a valid request. In complex cases, this period may be extended by a further 30 days with prior notice to you.

7.2 Right to Rectification

If any personal data bd345g holds about you is inaccurate or incomplete, you have the right to request that it be corrected. For account registration data such as your email address or mobile number, you can update these directly from your account settings. For KYC-related data (name, date of birth), corrections require you to submit updated identity documentation to the support team.

7.3 Right to Erasure

You may request that bd345g delete your personal data in certain circumstances — for example, where the data is no longer necessary for the purpose for which it was collected and no legal retention obligation applies. Please note that bd345g is required by regulatory obligations to retain certain categories of data (KYC documents, transaction records) for a minimum of 5 years after account closure, even following an erasure request. We will inform you of any data that cannot be erased and the reason why at the time of processing your request.

7.4 Right to Restrict Processing

Where you have contested the accuracy of your data or objected to its processing, you may request that bd345g restrict further processing of that data while the matter is under review. During a restriction, bd345g will retain the data but will not use it for any purpose other than storage.

7.5 Right to Object to Marketing

You have the right to object to the processing of your personal data for direct marketing purposes at any time. Once you exercise this right, bd345g will stop sending you promotional communications within 5 business days. Transactional and security communications (deposit confirmations, withdrawal notifications, security alerts, responsible gaming messages) are not affected by a marketing opt-out.

7.6 How to Exercise Your Rights

To exercise any of the rights described above, contact the bd345g privacy team via:

• Live Chat: Available 24/7 on the bd345g platform
• Email: [email protected] (plain text — not a clickable link)

Please include your registered username and a brief description of your request. bd345g may ask you to verify your identity before processing a data rights request to ensure we are responding to the rightful account holder.

8 Children's Privacy

The bd345g platform is strictly for adults aged 18 and above. bd345g does not knowingly collect, store, or process personal data from individuals under the age of 18. The registration process includes a date-of-birth check specifically to prevent underage access to the platform.

If bd345g becomes aware that personal data has been collected from a player who is under 18 years of age, we will take immediate steps to close the account, delete the associated personal data, and void any gameplay activity conducted under that account in accordance with our Terms & Conditions.

Parents and guardians in Bangladesh who are concerned that a minor may have created a bd345g account using false information are urged to contact our support team immediately via live chat. We take underage gambling extremely seriously and will act on all credible reports without delay.

We strongly recommend that households with minors install parental control software on shared devices to prevent access to online gambling platforms. Several free and paid parental control solutions are available and compatible with Android and iOS devices commonly used in Bangladesh.

9 Updates to This Policy

bd345g reserves the right to update or modify this Privacy Policy at any time to reflect changes in our data processing practices, changes in applicable law, or changes in the services we offer. When material changes are made to this policy, bd345g will:

• Post the updated policy on this page with a revised effective date prominently displayed at the top;
• Send a notification email to all registered players at the email address on file, summarising the key changes;
• Display a platform notification for a period of not less than 7 days following publication of the updated policy.

Minor editorial changes — such as corrections to typos, formatting updates, or clarifications that do not alter the substance of how bd345g processes your data — may be made without advance notice. The effective date displayed at the top of this page always reflects the date of the most recent substantive revision.

Your continued use of the bd345g platform after an updated Privacy Policy has been published constitutes your acceptance of the revised terms. If you do not agree with any changes to this policy, you should stop using the platform and request account closure in accordance with Section 8.2 of the bd345g Terms & Conditions.

10 Privacy Contact & Complaints

If you have any questions about this Privacy Policy, wish to exercise a data right, or have a concern about how bd345g has handled your personal data, please get in touch with the bd345g privacy team using the contact details below.

10.1 Contact Details

• Live Chat: Available 24 hours a day, 7 days a week via the bd345g platform (Bangladesh Standard Time, UTC+6)
• Email: [email protected] (plain text — not a clickable link)

When contacting bd345g about a privacy matter, please include your registered username, a clear description of your query or concern, and any relevant dates or transaction references. This will help our team resolve your enquiry as efficiently as possible.

10.2 Response Timeframes

bd345g aims to acknowledge all privacy-related enquiries within 48 hours and to provide a substantive response within 30 calendar days. For complex data access or erasure requests, the response period may be extended by a further 30 days with prior written notice.

10.3 Escalation

If you are not satisfied with bd345g's response to a privacy complaint, you may escalate the matter by submitting a formal written complaint to the bd345g compliance team at [email protected] with the subject line "Formal Privacy Complaint". bd345g will acknowledge formal escalations within 48 hours and issue a final written position within 14 business days.

This Privacy Policy was last updated in January 2026 and applies to all bd345g accounts registered before and after that date. We recommend reviewing this page periodically to stay informed about how we protect your personal data.